A powerful solution to the chaos of outpatient departments

Outpatients is a uniform problem area in public hospitals. Miya provides a unique solution that specifically targets managing clinical risk and managing high volume demand in the outpatient clinics.

A risk-based approach means that outpatient departments can manage the growing volume of patient load with the confidence that high-risk patients are not overlooked and that low risk patients are discharged to general practice as soon as possible.

Imagine working with an outpatient clinic run like this:

• Support for patient urgency and categorization that assists in managing patient booking times.
• Sophisticated wait-list management that incorporates patient urgency and reminders for contacting patients to see if they are still awaiting appointments.
• Alerting managers to multiple visits or frequent visits that are not part of an acknowledged pathway to reduce overbooking.
• Allocation of quotas for specific patient types, such as emergency bookings, to ensure capacity remains for important booking categories.
• Incorporates clinical risk management such as laboratory viewing, radiology, past medical visits, and alerts for missed results.
• Implements referral guidelines for both external referrers, such as GPs, and rebooking for junior doctors to reduce unnecessary bookings and inappropriate referrals.
• Tracks and alerts so that relevant patient information is available before the appointment, such as radiology and lab tests, so that valuable clinic time is not wasted.