ANZ Patientrack User Group Conference 2018

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The ANZ Patientrack User Group was held on Wednesday 16th April 2018. There was a fantastic turnout with 19 representatives from seven Health Services across Australia and New Zealand. The User Group is a valuable opportunity for clinical leads, executives and system administrators to share experiences, ideas and advice with their peers. It also offers an opportunity to provide feedback and input into the Patientrack Roadmap.

The event was hosted by Hunter New England at the Hunter Medical Research Institute, John Hunter Campus, located in the beautiful surrounds of Newcastle. Kate Quirke, MKM Health CEO, opened the conference announcing the MKM Health and Patientrack merger. Deidre Besuijen, EMR Program Manager, welcomed the attendees before Warren Laurence, Executive Director, Information Technology paid respect to the local Indigenous people and provided the group with insight into his many years at the reign followed by key areas that will help assist Patientrack success in the region.

The first part of the morning provided representatives from sites already live with Patientrack the opportunity to share their experiences with the group. This was followed by sites just beginning their journey with Patientrack sharing their challenges and providing an overview of intended device strategies.
Paul Marriot, MKM Health Solution Architect, provided the group with an update on the Patientrack product roadmap which led quite nicely into a discussion on improvements made to the existing Fluids assessment. Rhian Sketcher, MKM Senior Consultant, provided a demonstration of Hospital at Night implemented at Bolton NHS which generated valuable discussion on Patientrack’s core task management.

Peter Groom, Waitemata DHB Clinical Lead, opened the afternoon with an overview of the Paediatric and Maternity implementation and some of the challenges they faced with two hugely different rollouts. This was followed by Paul exploring Clinical Noting and receiving some valuable feedback before Rachel Ransome provided a support overview and update.

Some of the common themes raised during the conference included:
1. The need for a lot more focus on the cultural change within an organisation when transitioning from a paper-based system to electronic.
2. Assessments of existing policies against actual practice.
3. More time may be needed prior to technical project kick-off for sites to review and prepare for the above.
4. Infrastructure readiness has had an impact on user acceptance of Patientrack. Eg: iPad issues, Wi-Fi black spots, timeouts and logouts.
5. An integrated view of information from disparate systems is critical to business needs. WDHB have created their own ‘My Patient View’ which CMH will adopt and CDHB are interested in.
6. It is important to stay in touch with what is going happening on the wards. Some sites support this with Nurse/Clinical/Team leads supporting each ward and shift to support roll-outs

The final part of the day was saved for Rhian to launch the proposed use of Microsoft Teams as the communication tool for the ANZ Patientrack User Group which was eagerly agreed to be trialled.

As with the start, Kate and Diedre closed with summarizing some of the key content of the day, thanking all those for their participation and discussing the next user group location and the potential need to be held over two days to cover the wealth of content and discussion arising.

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