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Service Desk Analyst


Our Company

The world of healthcare is evolving.  At Alcidion, we are playing our part.  Every day, we help healthcare organisations to embrace smart technology.  We make a positive difference to patient outcomes and we have a simple purpose, that is, to transform healthcare, together with our customers.  We are a focused team of like-minded people with a set of skills and products that create a unique offering in the global healthcare market.  The Alcidion Group of companies brings together the very best in technology and health sector knowledge to deliver solutions that make healthcare better for everyone.

About the Role

We are currently seeking a pro-active, organised and experienced Service Desk Analyst to join our Service Desk team, on a full-time basis, based at our Burnley or Fleet office.

Reporting into the Service Desk Manager, you will use your experience to provide our customers with technical and functional support across our Alcidion Product Suite, escalating incidents which cannot be resolved for more in-depth investigation and engagement of Alcidion’s development teams where required. Working as part of a team, you will ensure all calls are answered and incidents are fully documented with details of investigations carried out, progressed in line with Service Level Agreement (SLA) and working as part of a wider team to ensure a successful outcome for the customer is achieved.

Day to day you will:

  • Support the delivery of software to our customers
  • Create, maintain and deliver appropriate tools and guidelines for our delivery teams
  • Lead on the technical design and implementation of the required integration for our solutions
  • Design technical solutions and make architectural design recommendations

You will be providing support for our FHIR-based platform, Miya Precision, aimed to digitise the patient care processes and records of NHS Trusts and our secure collaboration and task management product, Smartpage.

About You

If you’re passionate about innovative technology and healthcare, a career at Alcidion could be for you.

To be successful in this role, you will need to work well in a team or autonomously and be engaging, confident and flexible in your working style. You will have strong attention to detail, and time management skills.

The ideal candidate will have the following background:

  • Experience in a similar role
  • Outstanding customer service skills
  • Understanding of operating systems and web technologies
  • Experience of applications and an understanding of the core components of systems
  • Ability to identify, analyse and troubleshoot problems


You will enjoy a range of benefits including:

  • Working with amazing colleagues, inspired to improve lives by supporting better healthcare delivery
  • Flexible work practices and leave options
  • Gender neutral paid parental leave and miscarriage leave
  • Health and wellbeing schemes and initiatives
  • Financial perks and discounts

How to apply

To apply, submit your CV and a covering letter explaining why you would love to work for Alcidion to

Statement of Posting

  • You must have the right to live and work in the United Kingdom to be considered for this position
  • Alcidion is an equal opportunity employer. We are committed to a diverse and inclusive culture and encourage all interested applicants to apply
  • Prospective employees will be required to undertake pre-employment checks, which may include referee, criminal record, academic and employment history checks as required
  • No agency enquiries or applications please