Alcidion receive HTN Award for Communication Tool of the Year 2023

Smartpage Response

We are honoured to receive Health Tech News’ (HTN) Communication Tool of the Year award, recognising our work with the outstanding teams at Guy’s and St Thomas’​ NHS Foundation Trust and Lancashire Teaching Hospitals NHS Foundation Trust.

Overview: Smartpage is an advanced smartphone and web-based system for hospital communication and task management, addressing the requirements of both clinical and non-clinical users. Replacing outdated paper technology, it facilitates rapid, reliable and contextual messaging with two-way closed loop communication, task-management and comprehensive handovers.

Why? Before the introduction of Smartpage, Guy’s and Thomas’s NHS Foundation Trust historically relied on paper- based processes and pagers, which became increasingly outdated and inefficient as technology evolved. Paper-based processes meant that there was no audit trail of response times and there no data to support fair allocation of work. As a result, surveys highlighted several operational problems with task management which ultimately led to poorer outcomes in the delivery of patient care.

What happened? Smartpage gave all staff full visibility of activity, helping prioritise and react quickly to deteriorating patients. The team cited benefits such as reduction of unnecessary interruptions, improved patient care, easier clinical collaboration, real-time data insight, better integration and operation efficiency. Lancashire Teaching Hospitals began using Smartpage in both clinical and non-clinical services and have, on average, seen 60 percent of 562 daily jobs activated within 5 minutes.

Looking ahead. Smartpage is live within nine NHS organisations currently, with plans to expand to other trusts and develop their time-saving software.

This award celebrates these organisations’ commitment to innovation and adopting technology to improve care team collaboration, a mission we are proud to support. We are excited to continue advancing healthcare communication to ensure better patient outcomes

This article was originally published by HTN 12 October 2023.