Manx Care deepens Alcidion relationship after positive patient outcomes

Isle of Man healthcare group leans on Patientrack to auto-escalate cases of deteriorating patients, setting the scene for increased NHS uptake.    

Melbourne, Australia: Alcidion Group is pleased to announce Isle of Man medical service Manx Care has deepened its usage of Patientrack after achieving transformative improvements for its patients.

The news is another positive endorsement of Alcidion’s product strategy and bodes well for the company amid expectations of increasing deal flow from stretched healthcare operators within the UK’s National Health Service.


Manx Care is the Isle of Man (IOM) organisation tasked with delivering health and care services to the Island’s population. The government-comissioned organisation has approximately 2,500 staff handling more than 20,000 admissions annually from about 360 beds in total.

Prior to working with Alcidion, the Island’s healthcare system relied on manual paging systems to escalate deteriorating patients, often resulting in failed and delayed messaging. In 2015, they implemented Patientrack to automate the calculation of patients’ Early Warning Scores (EWS) and identify improvements or deteriorations. In another step towards automation, the organisation adopted Alcidion’s Smartpage in 2021, providing clinical staff with a secure app to send and receive messages more efficiently.

Manx Care has now expanded its utilisation of Alcidion’s Patientrack to auto-escalate cases of deteriorating adult patients to on-call staff. In May 2023, Manx Care became the first healthcare provider in the UK and crown dependencies to integrate their e-observations software (Patientrack) with their clinical messaging and task management system (Smartpage Clinical), creating a fully automated workflow.

Manx Care’s effective deployment of an auto-escalation process represents a major breakthrough in supporting clinicians amidst the industry’s mounting pressures of chronic understaffing, workforce burnout, and overwhelming demand. The integration allows for better data visibility and mobility, empowering clinicians to work faster and smarter. In March 2022, NHS England reported that as many as 20,000 hospital deaths each year could be preventable. Manual methods of identifying and escalating deteriorations hinder early intervention contributed to this statistic.

Manx Care Takes Control

Dr Gregor Peden, Manx Care Chief Clinical Information Officer said: “Oversight of deteriorating patients in real time for our response teams is an important step towards improving patient safety. Thank you also to our partners at Alcidion for capturing our requirements and helping us to deliver them effectively.”

The positive impact of this initiative is exemplified by the Manx Care Digital Informatics team’s recognition as a finalist in the esteemed HSJ Digital’s “Digital Clinical Safety” Award 2023, a remarkable achievement on the national stage.

Katy Cain, Chief Nursing Informatics Officer (CNIO) at Alcidion said, “Manx Care is leading the way with implementing auto-escalation of deteriorating patients. At a time when pressures on the NHS are at an all-time high, Manx Care has prioritised patient safety of in-patients and we’re delighted to support them with software that supports their clinical processes.”

Through their forward-thinking approach, Manx Care is setting the standard for healthcare organisations seeking to improve care coordination for early intervention and improved patient safety.