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Te Whatu Ora – Health New Zealand, Waikato Implements Alcidion’s Smartpage Non-Clinical Solution to Improve Communications Amongst Attendants  

Waikato Team

Te Whatu Ora – Health New Zealand – Te Whatu Ora Waikato has deployed Alcidion’s Smartpage Non-Clinical solution to improve resource allocation and streamline workflows for attendants and orderlies. 

Te Whatu Ora Waikato is located in the northern part of the Te Manawa Taki region and serves a population of more than 425,000 and covers roughly 21,000km. The organisation consists of about 130 attendants that manage 1,200+ tasks per day.

Ensuring that patients are in the right place at the right time heavily depends on the efficiency of the attendants team. However, Waikato recognised the challenges posed by its older attendant task management solution, which contributed to bottlenecks in patient flow. In a concerted effort to support the overall management and streamlined delivery of care, the organisation is prioritising improvements to internal communication systems and protocols amongst attendants. 

Smartpage Non-Clinical provides bi-directional communication tools that allow staff to send and receive notifications in real-time. The solution facilitates rapid, reliable, and contextual messaging with electronic requests, instant dispatching, and self-allocation. Users can self-assign and self-dispatch to outstanding tasks or reallocate when they are busy. Across the entire organisation, attendants now have a centralised view of all requests and resource availability to better manage and execute tasks. One of the major improvements Smartpage delivered was that not only did it provide an enhanced attendant booking system but also introduced an ability to book cleaning services as well.

Kate Quirke, Alcidion CEO, said, “Te Whatu Ora Health New Zealand Waikato’s proactive approach to optimise non-clinical operations underscores their commitment to elevating patient care standards. By implementing Alcidion’s Smartpage Non-Clinical solution, they are not just improving communication and collaboration amongst staff, they are creating a more efficient and effective care journey for patients. This initiative highlights our joint commitment to innovation, and ultimately, to improving the overall healthcare experience for both staff and patients.”