Managing the front door
The Emergency Department (ED) is often described as the “front door” of the hospital. From the perspective of the urgent care demands and the volume of presentations, the ED needs visibility of information to effectively manage risk, care delivery and patient throughput.
Data is important. Miya Emergency translates your data and presents it in a meaningful way, immediately contributing to the overall management of the ED. It provides all staff awareness of patient status with tailored information highlighting key results and events.
How it works
Tailored emergency workflow
Miya Emergency is a specialty dashboard tailored to the ED workflow, displaying the key indicators that support the clinical and managerial perspectives of patient care in this specialised care setting.
A typical implementation includes tracking Time to First Seen, Length of Stay (LOS) against targets (e.g. National Emergency Access Targets (NEAT) in Australia), tasks, diagnostic results, referrals and consultation requests. It will also display the status of bed requests, ward readiness and orderly transfer requests.
10% increase in patients processed in ED within four hours
Royal Darwin Hospital redesigned its patient flow systems with Miya Precision, streamlining patient discharges and reducing delays to improve the patient experience and care planning.
Nine clinical information systems integrated
By giving staff access to real-time patient data at the bedside, Miya is enhancing patient safety and the clinician experience at MidCentral District Health Board.
Waiting times in the ED are critical indicators that are reported throughout and beyond the healthcare organisation. Performance against these targets is an ongoing responsibility. Miya Emergency supports this process through an intuitive display that reflects the pending time to the target.
Miya Emergency is configured to reflect the layout of your ED. Whether you have separate locations such as waiting room, resuscitation, trauma, short stay unit and paediatrics or whether your preference is to monitor all patients centrally, this display can be configured to meet your requirements. Importantly, patients that have left the ED temporarily can also be tracked, for example, if the patient has gone to a radiology examination.
The graphical display highlights critical results. As soon as results are available, they are pushed to the dashboard in real time – no more periodic checking or hunting for that key result driving a decision. When combined with Miya Memory, ED clinicians will be immediately notified via their smartphone of any critical results and be able to initiate the appropriate action. Results are persisted with the patient record and available for review should the patient be admitted.
Miya Emergency makes it easy for clinicians to ensure all results (pathology and radiology) are acknowledged, minimising clinical risk. Any unwitnessed results are highlighted to clinicians via the dashboard.
Miya Emergency provides visibility on every stage of a patient’s progress through the ED. Integration with other Miya modules and local systems means that the status is always known. For example, if a decision has been made to admit a patient, the status of the bed request is visible to all stakeholders.
Temporary absences from the ED can be documented such as visits to Radiology or another specialist service. Time is saved looking for patients that are legitimately in another location.
When the outcome of the ED visit is that a patient needs to be admitted, a bed request can be created. This links directly to Miya Access and the display is updated in the ED when the bed is assigned.
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